Eight agents.
One phone line.
Start with the calls that cost you most. Each agent is trained on your business, connected to your tools, logs every caller to your spreadsheet and hands off to your team when a human is needed.
AI receptionist
Answers every call, handles the questions your front desk hears fifty times a day, routes urgent calls to the right person and takes clean messages.
Are you open on Sunday?
We are, from ten to four. Want me to save you a spot?
Message sent to front desk
Works with your phone system, Slack, email and SMS
Appointment booking
Books, reschedules and cancels straight into your calendar, checks real availability and texts a confirmation before the caller hangs up.
Can I move my cleaning to next week?
Of course. I have Tuesday at 9:30 or Thursday at 4:30.
Rescheduled to Thursday, 4:30 pm
Google Calendar, Outlook, Calendly, Cal.com, practice software
Phone ordering
Knows your full menu or catalogue, handles modifiers and allergies, suggests add-ons, sends the order to your kitchen or POS and texts a payment link.
Two large pepperoni, one with extra cheese.
Got it. Add garlic knots for four dollars?
Order #2041 sent to kitchen
Square, Toast, Clover, Shopify, Stripe
Lead qualification
Calls every new web lead within a minute, asks your qualifying questions, books the good ones onto your sales calendar and logs everything in your CRM.
You asked about the house on Elm. Are you pre-approved?
We are, and we'd like to see it this week.
Qualified and synced to CRM
HubSpot, Salesforce, GoHighLevel, Pipedrive, Zapier
Customer support
Answers order status, returns, billing and first-line troubleshooting. Anything it can't solve goes to your team with a full summary attached.
My order hasn't arrived yet.
It's with the courier and arrives tomorrow before noon.
Tracking link sent by SMS
Shopify, Zendesk, Gorgias, Intercom, Freshdesk
Reminders and confirmations
Outbound calls that confirm tomorrow's appointments, rebook no-shows on the spot and remind customers about renewals or unpaid invoices.
Just confirming your visit tomorrow at ten.
Can we make it eleven instead?
Moved to 11:00 am, slot reopened
Your calendar, CRM or a simple spreadsheet
Win-back campaigns
Calls past customers and cold leads with a reason to come back, collects reviews from happy ones and flags unhappy ones before they post.
It's been six months since your last service. Want a slot this month?
Actually, yes. Friday morning?
Customer reactivated, Friday 9:00 am
CSV lists, CRM segments, review platforms
Intake and dispatch
Collects the details your team needs before a callback: symptoms, case facts, job address, insurance. Emergencies get the on-call person paged immediately.
The furnace stopped and we have a baby at home.
That's a priority. I'm paging our on-call technician now.
On-call tech paged
ServiceTitan, Jobber, Clio, EHR systems, PagerDuty